Payment, cancellation & rescheduling

1. Payment

• All coaching services are paid in full before the first session is scheduled.
• Payment plans offered at checkout are between you and the payment provider. Think Function receives payment in full at purchase.

2. No refunds — no exceptions

• All coaching purchases are final and non-refundable, with no exceptions. This includes single sessions, packages and multi-month programs.
• Unused, forfeited or expired sessions are not refunded, credited or transferred to another person or service.
• Coaching results depend on implementation. Dissatisfaction with progress is not grounds for a refund.
• Please contact us before disputing a charge with your bank. If a charge is disputed, these policies and your booking records will be shared with the card issuer.

3. Virtual sessions: rescheduling, late cancellation & no-shows

• Reschedule at least 24 hours before your session. The new session must take place within 30 days of the original date.
• Cancelling with less than 24 hours’ notice is a late cancellation. The session is forfeited.
• No-shows are forfeited and cannot be rebooked.
• If you are more than 15 minutes late without contacting us, the session is treated as a no-show. If you arrive late, the session still ends at its scheduled time.

4. In-person sessions: rescheduling, late cancellation & no-shows

• Reschedule at least 72 hours before your session. The new session must take place within 14 days of the original date.
• Cancelling with less than 72 hours’ notice, or not being present when Heather arrives, forfeits the session and any quoted travel fee. Forfeited sessions cannot be rebooked.

5. How to reschedule

• Use the link in your booking confirmation email, or email consult@thinkfunction-behaviorconsulting.com.
• Rescheduled sessions must still fall inside your purchase time frame (section 6).

6. Time frames

• Parent Strategy Session: schedule within 30 days of purchase.
• Parent Coaching Package: all sessions must be completed within 8 weeks of purchase.
• Adult ADHD & Executive Function Coaching: sessions must be used within the 3-month program period. Unused sessions do not roll over.
• Sessions not scheduled or used within these time frames expire. No refunds.

7. Coaching documents

• Action plans, trackers and other coaching documents are shared with you during coaching.
• Access ends 30 days after your final session (or after your package or program time frame ends, whichever comes first). Download any copies you want to keep before then.
• Coaching documents are for your personal use and may not be shared, resold or distributed.

If Think Function cancels

• If Heather must cancel, or a technical problem on our side prevents a session, you will be offered a new time and the session will not count as used.

8. Free fit calls & community

• Free 15-minute fit calls are not coaching sessions. Please cancel through your confirmation email if you can’t attend.
• The Parent Coaching Community on Skool is billed monthly. Cancel anytime in Skool before your next billing date. Partial months are not refunded.

Coaching is education and skill-building support. It is not individualized ABA treatment, psychotherapy, diagnosis or crisis care. If someone is in immediate danger, call 911.

Questions about these policies: consult@thinkfunction-behaviorconsulting.com